Contact Us

Questions about setup, billing, or server performance? We're here around the clock.

Get in Touch

Whether you're deciding between plans, need help installing the app, or want to report a slow server, use the form or reach out directly.

 [email protected]

 Live chat available 24/7

 Get started with Kiwi VPN now

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Support

What We Can Help With

Our support team can walk you through choosing between the Monthly, Annual, and 2-Year plans, help diagnose a slow connection on a specific server or region, and guide you through installing Kiwi VPN on a new device.

We can't manage an active subscription's billing details or reset a login on your behalf directly from this website, since those actions happen on the Kiwi VPN platform itself, not here. What we can do is make sure you understand exactly what you're subscribing to before you start.

Common Support Questions

The Annual plan covers Smart Connect and the ad & tracker blocker at the best balance of price and commitment for most people.

Switch to a nearby alternate region from the app; Smart Connect usually redirects new connections automatically, but manual switching is instant.

Yes, our support team provides guided setup help for every supported platform via live chat.

Live chat typically responds within minutes during peak hours, and email inquiries submitted through the contact form usually receive a reply within one business day.

Yes — our live chat and email support handle inquiries in multiple languages, including Russian, so you can reach out in whichever language you're most comfortable with.

Yes — tell the team roughly how long you expect to keep using Kiwi VPN and they can walk you through which billing cycle works out cheapest for that timeframe before you subscribe.